1. What Is The Return And Exchange Policy?

Winvita Naturals allows for returns and exchanges if you’ve changed your mind about a product.

All returns and exchanges due to change of mind are subject to a 30-day return and exchange policy upon receipt of order, subject to the following terms and conditions:

• Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner.
• Items purchased as part of a set or a multi-item pack must be returned as a whole set.

2. Met All The Requirements?

You can contact our Customer Service Team by email : [email protected] with subject ‘Returns / Exchanges’ and provide your order number and the name of the item(s) you wish to return.

3. What Is The Return Process? / How Do I Return An Online Purchase?

You can get in touch with our Customer Service by email: [email protected] and include the following details in your enquiry:

• Order Number
• Name of the Item
• Reason for return

4. What If My Item Was Missing, Incorrect, Damaged, Or Faulty?

We’re sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team contact our Customer Service Team by email : [email protected] with subject ‘Missing Item’, ‘Wrong Item’, or ‘Damaged / Expired Item’.

Please also include the following details in your form:

• Image of the Item/Parcel(s) received
• Name of Item
• Order Number

Please do not dispose of or throw away any of the items you’re writing about! Winvita Naturals may arrange to collect the product.